Do Not Sell or Share My Personal Information

Bickett's Auto Detailing ("we," "us," or "our") maintains this Privacy Policy to explain how we collect, use, disclose, and protect information when you visit bickettsautodetailing.com or use our mobile auto detailing services in Oklahoma. This page is maintained by the business owner to answer common privacy questions about our website and services.

1. Information We Collect

We collect the following categories of information:

Identifiers & contact info: name, email address, phone number, service address, and vehicle information you provide when booking, contacting us, or creating an account.
Payment information: processed and stored by our payment processor (Stripe). We do not store full card numbers on our servers.
Booking & service history: appointments, packages purchased, add-ons, membership status, and invoices.
Communications: messages you send us by form, email, or SMS, and email delivery events (open/click) for transactional emails.
Technical data: device, browser, IP address, and basic usage data collected automatically when you visit the site.

2. How We Use Your Information

Schedule, deliver, and follow up on detailing services.
Process deposits, balances, memberships, and refunds.
Send booking confirmations, reminders, receipts, and service updates.
Respond to questions submitted through the contact form or by text/phone.
Operate, secure, and improve the website and our services.
Comply with legal obligations and enforce our terms.

3. How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only with service providers who help us operate the business, including:

Stripe (payment processing and invoicing)
Our email delivery provider (transactional email)
Google Maps / Places (address autocomplete)
Google Calendar (schedule sync for the owner)
Our cloud hosting and database provider

We may also disclose information when required by law or to protect our rights, customers, or the public.

4. SMS / Text Messaging

If you provide your mobile number, we may send service-related text messages such as booking confirmations, arrival updates, and balance reminders. Message and data rates may apply. Reply STOP at any time to opt out of texts, or HELP for help. We do not share mobile numbers with third parties for marketing.

5. Cookies & Analytics

We use strictly necessary cookies to keep you signed in and to remember your cart during booking. We do not use third-party advertising cookies or cross-site tracking.

6. Data Retention

We retain booking, invoice, and account records for as long as needed to provide our services and to comply with tax, accounting, and legal requirements. You may request deletion of information that we are not legally required to keep.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

Know what personal information we hold about you.
Request a copy of your information.
Request correction of inaccurate information.
Request deletion of your information.
Opt out of the sale or sharing of your personal information (we do not sell or share personal information, but you can still submit a request).
Opt out of marketing emails or texts at any time.

To exercise any of these rights, use our Do Not Sell or Share My Personal Information request page, email trevor@bickettsautodetailing.com, or call 405-589-6833. We will not discriminate against you for exercising your privacy rights.

8. Oklahoma & U.S. Consumers

We operate from Oklahoma and comply with applicable federal and Oklahoma consumer protection laws, including the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA) for our email and text messaging practices. If you are a resident of a state with additional privacy rights (such as California, Colorado, Connecticut, Virginia, Utah, or Texas), you may exercise those rights using the same contact methods above.

9. Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13.

10. Security

We use industry-standard safeguards, including encryption in transit and role-based access controls, to protect your information. No system is 100% secure; we encourage you to use a strong password on your account.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

12. Contact Us

Bickett's Auto Detailing
Oklahoma City, OK
Email: trevor@bickettsautodetailing.com
Phone / Text: 405-589-6833